Refund Policy
At Playcloak, operated by Yaochete LLC, we are committed to delivering high-quality digital ebooks designed to provide practical value, clarity, and structured guidance. Because our products are digital goods delivered instantly upon purchase, all sales are generally considered final once the transaction has been completed and access has been granted.
We encourage customers to carefully review product descriptions, outlines, and details before making a purchase to ensure the ebook meets their needs and expectations.
Eligibility for Refunds
While all sales are final in most cases, we may consider refund requests under specific circumstances, including:
- You were charged more than once for the same product due to a technical error
- You did not receive access to your purchased ebook after a successful payment
- The product delivered is significantly different from the description provided on our website
Refund Request Process
If you believe you are eligible for a refund, you must contact our support team within 7 days of purchase. Please include your order details, email address used for the purchase, and a clear explanation of the issue.
Each request is reviewed individually to ensure fairness and accuracy. Approved refunds will be processed back to the original payment method within a reasonable timeframe, depending on your payment provider.
Digital Product Notice
Due to the nature of digital content, we are unable to offer refunds for cases involving:
- Change of mind after purchase
- Lack of usage or engagement with the content
- Incorrect expectations not aligned with the product description
Contact
If you have any questions regarding this policy or need assistance with your order, please reach out through our contact page. We aim to respond to all inquiries within 24–48 business hours.
